Blogs (1) >>
ICSE 2019
Sat 25 - Fri 31 May 2019 Montreal, QC, Canada
Thu 30 May 2019 14:00 - 14:20 at St-Paul / Ste-Catherine - Crowdsourced Knowledge and Feedback Chair(s): Xin Xia

It is vital for popular mobile apps with large numbers of users to release updates with rich features while keeping stable user experience. Timely and accurately locating emerging app issues can greatly help developers to maintain and update apps.

User feedback (i.e., user reviews) is a crucial channel between app developers and users, delivering a stream of information about bugs and features that concern users. Methods to identify emerging issues based on user feedback have been proposed in the literature, however, their applicability in industry has not been explored. We apply our recent method IDEA to WeChat and find that the emerging issues detected by IDEA are not stable (i.e., due to its inherent randomness, its results change when ran multiple times even for the same inputs), and there are other problems such as long running time. To address these limitations, we design a novel tool, named DIVER. Different from IDEA, DIVER is more efficient (it can report real-time alerts in seconds), generates reliable results, and most importantly, achieves higher accuracy in our practice. During its deployment on WeChat, a popular messenger app with over 1 billion monthly active users, DIVER successfully detected 18 emerging issues of WeChat’s Android and iOS apps in one month. Additionally, DIVER significantly outperforms IDEA by 29.4% in precision and 32.5% in recall.

Thu 30 May
Times are displayed in time zone: (GMT-04:00) Eastern Time (US & Canada) change

14:00 - 15:30: Papers - Crowdsourced Knowledge and Feedback at St-Paul / Ste-Catherine
Chair(s): Xin XiaMonash University
icse-2019-Software-Engineering-in-Practice14:00 - 14:20
Cuiyun GaoThe Chinese University of Hong Kong, Wujie ZhengTencent, Inc., Yuetang DengTencent, Inc., David LoSingapore Management University, Jichuan Zeng, Michael Lyu, Irwin King
icse-2019-Journal-First-Paper14:20 - 14:30
Dayi LinQueen's University, Cor-Paul BezemerUniversity of Alberta, Canada, Ying ZouQueen's University, Kingston, Ontario, Ahmed E. HassanQueen's University
icse-2019-Technical-Papers14:30 - 14:50
Mengsu ChenVirginia Tech, Felix FischerTechnical University of Munich, Na MengVirginia Tech, Xiaoyin WangUniversity of Texas at San Antonio, USA, Jens GrossklagsTechnical University of Munich
icse-2019-Technical-Papers14:50 - 15:10
Bin LinUniversità della Svizzera italiana (USI), Fiorella ZampettiUniversity of Sannio, Gabriele BavotaUniversità della Svizzera italiana (USI), Massimiliano Di PentaUniversity of Sannio, Michele LanzaUniversita della Svizzera italiana (USI)
icse-2019-Journal-First-Paper15:10 - 15:20
Shaowei WangQueen's University, Tse-Hsun (Peter) ChenConcordia University, Ahmed E. HassanQueen's University
icse-2019-Paper-Presentations15:20 - 15:30